1. You could
offer volume discounts. For example, if you sell an item for
$6, if the customer bought 12 could sell them for $60-65 for
the dozen. I would probably offer a discount between
10-20%
depending on the volume.
2. Having
grab bags of various hard to sell items. You would want a
great value for the customer. For instance, it could be a
$20-25 value for $5. It would be best to list what category
the products are.
3. If you
have a reader board, it should be changed weekly. If you
have two sides, they can be switched during the
week.
4. If items
need to be assembled, put them together and charge a
special price.
5. Cashiers
should ask about add on products such as socks with shoes
and film with cameras.
6. You should
have restrooms available for customers especially
children. In surveys with customers in
many small retailers, not being allowed to use the restroom
is one of the biggest problems.
7. The first
10-15 feet inside the store are often missed by the
customer. Keep this in mind when
looking at sales in these areas.
8. If a
customer pays a special order up completely up-front, you
may want to consider a small discount such as 10%. This will
help increase your cash flow.
9. You should
have selected products the customers can take at no risk to
them. They are much more likely to keep them.
10. Make a CD
to play in the store occasionally each day with
announcements about the store. Playing
your commercials is a great way to keep your customers
informed.
11. Make gift
baskets of related items to create your unique gift.
Selling your unique gift basket is one
way to get rid of excess inventory and increase sales. Try
gift baskets in a range of prices to see what works best for
you.
12. You can
sell equipment that is no longer used and create cash to use
for other purposes.
13.
During slow sale periods, that is the time to run
aggressive sales promotions.
14. Have
bright backgrounds on billboards. The best choices would be
fluorescent, red, yellow or orange.
15. You
should have a tub and put file folders in it. On the
file folders list the major
seasons and big events that happen in your store. You need
to write notes during each season that will help you the
next season. These notes could be about employee scheduling,
too much or too little product from various vendors,
merchandising tips, hot or slow- moving items and anything
else that would be helpful to your business. You may be
thinking why you need to do this. It will help refresh your
memory or if something happens to you and cannot be in the
store for an extended time.
16. When
items are marked down, they sell much better with a
regular price and sale price and a
sign. Many stores just put a sign in front of the
merchandise.
17. Look for
more promotional pricing from brand- name products. This way
you can advertise these at a discount to increase your
pricing perception.
18. Find new
companies and off- brand merchandise. There will be little
competition and another way to fight the retail
giants.
19. Innovate
ideas from other retailers especially from ones not in your
industry. What is effective in one industry will work for a
retailer in a different industry.
20. If you
have service contracts be sure to contact the
customer before they expire.
Letting the customers know is basic, but often ignored. It
is also a great time to let the customer know what is going
on in your store.
21. You can
use your competitor’s coupons. Let them pay the cost and you
reap the benefits. Have a window sign made to let shoppers
know.
22. If a
competitor goes out of business, have their phone
calls redirected to you. You
can often pay the local Yellow Pages a fraction of your
competitors advertising costs.
23. Having a rewards or loyalty program can help
sales with little effort. If you have a Point of Sale
system, it can be tracked easily. If not, you can punch a
card for each $50 of sales that day or track it on
the computer. The advantage of
making it $50 per punch is to encourage people close to that
amount to make an additional purchase.
Some stores give special discounts when the
customer reaches a specific amount. It would be more
effective giving something free such as a specific item or
free store merchandise. Depending on the average ticket
price, many stores might like to look at $500 purchases with
$30-40 in free merchandise or $50 free with $750 or free $75
with $1,000 in purchases. Just pick one of those and not all
three to use for your program.
24. Could have a one- time or yearly refer a friend program
that pays your existing customer and the new customer. For
example, if a current customer gets a new customer to spend
a certain amount in your store, give them a one time cash
bonus. This will make them more effective in getting new
customers. Here is an example of how to use this.
Let’s say, you have a $10 cash bonus on a $50
purchase. The new customer gets a 20% discount on his
purchase on $50 or more. Let’s say you are at keystone and
do the calculation.
Sale
$50
Cost of Goods $25
Bonus $10
Discount $10
You made at least $5 for a new customer with no
advertising cost. If they spend more, you will make much
more. The key is you will rake up the profits with the
additional purchases. Too many owners are trying to
maximize the first purchase instead of
the lifetime value.
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