How can a dog help make you more sales?

Dogs have so many behaviors we can learn from. One of my favorites is dogs do not play games with you — except fetch, and then they do not laugh at how you throw. Your customer might play games with you. They might throw you a buying signing by asking for more information. Or they might give you the go ahead on an order and later cancel. If you go fetch for these, note your reaction. Examine your reaction’s appropriateness to the situation. You may have to adjust it to keep on playing, and improve your throw.

  What is the most important skill for a salesperson?

There isn’t any one but instead the combination of people skills, most importantly listening; knowledge of the buying/selling process and product or service knowledge. The most important understanding is to have command across these three areas in selling.

How can your customers identify system problems?

Computer programmers identify system problems all day long. They test and retest each aspect of a program as many ways as possible to find problems. A business wants to first, identifying work flow – that’s like the program itself. Then, get feedback from customers and employees  - this is test and retest. Essentially it is an inspect what you expect process. These two key elements minimize trying to find a system problem in a hit or miss fashion.  Getting familiar with total quality tools would also be foundationally sound.

How can you apologize to your customer with meaning?

There’s a formula I use in my customer service workshops. Part of the formula is to Apologize Blamelessly. That means no finger pointing. “I’m sorry but our shipping department must not have read that correctly,” only serves to point out the lack of team effort in your organization, and makes you seem unaccountable for the situation. The most meaningful way to apologize is with acknowledgement of the mistake and exploration of the solution. “I’m sorry we shipped you the wrong item. We can either X or Y if that is acceptable for you.”

    How can networking help a Small Business?

 Networking is about getting to know people whom

 1- You can help and

2 – Who can help you.

Whether you want to get in front of a major account, a prospect, and a banker to help you establish a credit line, any resource, or find a highly qualified candidate for a particular employee position, networking is one of the most direct means of finding what you want. It’s believed that where almost everyone has a contact sphere of 250 people, within that sphere you may only be 6 people away from whom you want to meet. Key in making it most effective is to keep your focus first on whom you can help, and secondly, who can help you.

 What are the best sales techniques to get a customer to buy?

There is no way to get a customer to buy. Now customers do buy based on your enthusiasm in communicating the benefits of your product or service, however, there is more success finding out what your customer wants and then presenting it in a way that they make decisions. Then they want to buy.

 How can a follow up letter increase your sales?

In most selling, only 2% of the sales are made on the first contact. About 80%, the majority of sales, are made between the 5th and 12th contact. Yes most people who sell give up between the 2nd and 4th time of contact. Since only 1 in 250 people actually send a handwritten note to follow-up, this is your first chance to differentiate yourself. People are more likely to use your service or product if they remember you. And, they remember you when you make them feel important. Consistent, personalized follow-up is the key to leaving as little money on the table as possible. 

Patricia Weber – Coach, Corporate Trainer and Certified  

Teleclass Leader  

THE  BUSY PROFESSIONAL’S COACH  and  

America’s #1 Coach for Introverts, Shy and Reluctant Who Sell

http://www.prostrategies.com

Assess your degree of introversion at http://tinyurl.com/fhrev