• 41 Different Sales Letters (Tailored for different products/businesses)
• 30 Different Thank You Letters (Tailored for different products/businesses/customers)
• 100+ Common Business Forms (Proposal, Introduction, Apology, Invitation, Recommendation, Reference)
• 40+ Announcement Letters (New business, New location, New employees, etc.)
• Video, Photo and Audio Recording Release Forms 
• Permission to Use Copyrighted Material
• Non Compete Agreement 
• Power of Attorney
• Assignment of Copyright or Trademark 
• Bill of Sale, with warranty of title
• Confidentiality Agreement
• Request for Advertising Rates
• Correction to Credit Report
• Employment Invention Agreement
• Employment non-Compete Agreement
• Fictitious Name Certificate
• Lapsed Subscription Renewal Offer
• Media Survey Form
• Notice to Pay Rent or Quit
• Overdue Payment Reminder
• Security Agreement
• Welcome New Customer
• Modest Introduction, Proposal,
• And hundreds more.

Shocking Truth to Making Money with Your Retail Store

Secrets to Make Money with Your Retail Store is a valuable resource for the owner looking for different ways to improve their retail operation. Many retail owners could add thousands of dollars yearly to their pocket by taking calculated risks and trying various new methods to obtain business. Jerry Robertson shares his more than 25 years of retail management / consulting experience with retail store owners looking for solutions and do not know where to turn. The paperback version sells for $20 on online websites such as Amazon.com

Shocking Truth to Making Money with Your Small Business

This is the same book without the sections dealing with retail. You will find sections dealing with employees, customer service, publicity, special events, time management and much more.

Customers Are King

Good Customer Relationship – Why is it Important?   
Understanding Your Customers   
How to Calculate Customer Lifetime Value   
How to Keep Your Customers Happy?   
How to Get Your Customers to Say ‘Wow!’   
Proven Methods of Customer Retention   
The Art of Customer Follow-up   
Loyalty Marketing Program   
Promotional Items to Enhance Customer Relations   
Handling Customer Complaints   
How to Deal with Difficult Customers   
Introducing the Seven Deadly Sins of Customer Service   
Detachment   
Inhospitality   
Rudeness   
Attitude   
Ignorance   
Inaccessibility   
Invalidation   
Customer Relationship Management (CRM) Software –The Benefits   
Choosing a CRM Program   
Customer Service over the Phone

7 Deadly Mistakes People When Submitting Press Releases

Approximately 83% of the press releases submitted are not as effective as they could be – either in terms of search engine optimization, or in terms of providing a compelling message that encourages readers to click through. By applying just a few simple changes, these so-so press releases could be converted into real powerhouse press releases.

We want to help you create the most effective online press releases possible. To accomplish this, we've created a list of the 7 most common 'deadly' mistakes that people make when submitting press releases online and show you exactly how to avoid them.